No built-in asset management (available via app).Users include Airbnb, Shopify, Uber, Slack and more.700+ integrations, including Salesforce, Shopify, Twilio.
Unlike our top 2 winners, Zendesk is PCI and HIPAA compliant and has built-in two-factor authentication. Zendesk also is a better choice if you want the highest security standards. If you have the budget, Zendesk is tough to beat for its advanced automation and scope of features. If Freshdesk and HappyFox have all the features you need, however, you’ll end up paying significantly more for a similar feature set with Zendesk. Zendesk is the most feature-rich and powerful support ticket system of our top 3 winners, and it’s a hugely popular platform for small to enterprise-level businesses. There are many additional features with each plan that aren’t listed below. The following prices apply if you pay annually. Lacks asset management capabilities (but they say it’s in the works).Rules-based automation tasks aren’t as flexible as Freshdesk.Users include Lowe’s, Whirlpool, LeapFrog and more.35+ integrations, including Twilio, Salesforce, Zapier, Freshbooks and more.Users give them high ratings for both the product and support. Still, HappyFox is certainly worth consideration.
#HAPPYFOX CHAT REVIEWS FREE#
They also don’t provide a free plan or free trial. Why didn’t HappyFox take our number one spot? HappyFox is more expensive and offers fewer integrations than Freshdesk. They offer a set of robust features with fantastic automation, and knowledge base and SLA management. Like Freshdesk, HappyFox is exceptionally intuitive and easy to use (no costly training required). HappyFox comes in a very close second as the best help desk ticket software. There are additional features with each plan that aren’t listed below.
#HAPPYFOX CHAT REVIEWS TRIAL#
Not as customizable as our #2 pick (HappyFox)įreshdesk offers a 21-day free trial for each pricing tier (except Forest).
With streamlined ticket management and automation, knowledge base and SLA management, and tons of integrations, Freshdesk has everything you’ll need to run your company’s help desk operations smoothly and efficiently.
#HAPPYFOX CHAT REVIEWS SOFTWARE#
This software is particularly ideal for small businesses but also works for mid-size to large companies. Freshdesk Review #1įreshdesk gets our nod as the best help desk software for its combination of robust features, ease of use and affordability. We include serveral acronyms for industry terms - if you need help deciphering them, jump to our terminology section. We chose the best customer service ticketing software based on ease of setup and use, features, pricing, customer support and other factors. Never let another customer request fall through the cracks by using one of our recommended best help desk software solutions. Timely and efficient customer support is essential for the success of your business.
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